Shipping Policy

Shipping Policy

At Corthane, we aim to provide a reliable and transparent shipping experience from the moment your order is placed until it arrives at your door.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Time

For customers in Europe and North America, estimated delivery time is generally:

7–14 business days

Delivery times are estimates and may vary depending on:

  • Destination country or region
  • Local carrier performance
  • Customs processing
  • Public holidays
  • Weather conditions
  • Other circumstances outside our control

Shipping Fees

We offer:

Free Shipping on orders over €100

For orders below €100, shipping charges will be calculated and displayed at checkout before payment is completed.

Order Tracking

After your order has been shipped, we will send you a tracking number by email.

Tracking information may take some time to become active after the carrier receives the parcel.

You can use the tracking information provided to follow the progress of your shipment.

Customs, Taxes & Import Duties

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Where applicable, these charges are determined by local authorities and may be the responsibility of the customer unless otherwise stated at checkout.

Corthane does not control customs charges or customs processing times.

Customs inspections may occasionally cause additional delivery delays.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

If the order has not yet been shipped, we will make reasonable efforts to update the address. Once the parcel has been dispatched, changes may no longer be possible.

Delayed or Lost Packages

If your tracking information has not updated for an extended period or your order appears to be significantly delayed, please contact our customer support team.

We will review the available tracking information and assist you with the next appropriate steps.

Damaged Packages

If your package arrives visibly damaged, please take clear photos of the packaging and product and contact us promptly.

Providing your order number and supporting photos will help us investigate the issue more efficiently.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Website:
corthane.shop

Email:
mia66889@outlook.com